Shipping policy

Discreet shipping
All orders are sent to the address that is most convenient for you, always in completely discreet packaging, without any reference to the contents or the sender.

Stock Availability
All products presented on our website are in stock in our warehouse and are available for immediate dispatch with home delivery.

If you select the in-store collection option, the product will be transferred from the warehouse to our physical store, becoming available for collection within 24 to 48 business hours .


Delivery Times

Orders with payment confirmed until 3pm are processed on the same day and delivered to the carrier with the following estimated deadlines:

  • NACEX 24h – Delivery in 24 to 36 business hours
  • SEUR Urgent 2:00 PM – Delivery by 2:00 PM the next business day (for payments made before 3:00 PM)
  • NACEX Urgent 12:00 – Delivery by 12:00 the next business day (for payments made before 15:00)

For shipments to the Islands , the delivery time varies between 5 to 10 working days after dispatch.

Carriers do not deliver on Saturdays, Sundays or holidays.

All shipments include a tracking number, sent by email as soon as the order is shipped.

*Note: the carrier makes every effort to deliver within 24 business hours. However, in cases of rural areas, difficult access or locations more than 50 km from the agency, delivery may occur up until 4 pm on the second business day.*


Shipping Costs

Shipping costs are fixed and applied according to the destination of the order:

    • Mainland Portugal (via NACEX or SEUR): €3.99
    • Autonomous Regions (via CTT): €6.99
    • International / European Union (via CTT): €9.99

In-Store Collection

You can order directly on our website and choose to collect in store, even if the product is not immediately available.

If you wish to collect the product immediately , we recommend that you contact us in advance to confirm availability in store and reserve the item.

If there is no urgency, you can place the order normally and the product will be available for collection within 24 to 36 business hours , after being transferred from the warehouse to the store.

Order Receipt

After the order has been delivered to the indicated address, responsibility for it passes to the customer, even if it is received by another person present at the location.

Once shipped and delivered to the carrier, Boutique Luxúria is no longer responsible for the order's route.

In case of delay or damage, the customer must submit the complaint directly to the carrier and inform us immediately. We will be available to provide all necessary support in resolving the situation.


Failed Deliveries

If delivery cannot be completed due to the recipient's absence, the carrier will contact you to schedule a new attempt on the following business day.

We recommend that you monitor the status of your order using the tracking number sent to you by email, where you can check real-time updates, delivery estimates and rescheduling.

If, after repeated attempts, delivery is still unsuccessful, the order will be returned to Boutique Luxúria. We will then contact you to reschedule delivery.